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Question

Running a Rule sequentially for multiple Dates with circular reference to same Object.

  • February 7, 2025
  • 1 reply
  • 21 views

Scenario: I have a Gainsight Object with below fields and data. I am now trying to run a rule on this object to update the column E “Modified Date”


I have created a rule to update column E with below conditions:
1. If column D is TRUE, update column E with the values from column A (Run Date)
2. If column D is FALSE, update column E with the last updated value from Column E

Issue Observed for scenario 2 (when column D is FALSE):
When the rule is executed sequentially for each ‘Run date’ in filters (eg. 1/04/2025), the column E5 updated as expected. But when I do not choose the the filters for ‘Run Date’ the rule fails to update all cells E5 to E12.

Question:
Is there a way to have circular references in the same rule, where I am updating a cell in column E and also using that value as a reference to update succeeding cells.

Here is how the logic should work:
In this example I update cell E5 as 1/03/2025.
I would then want the E6 to be updated as 1/03/2025, considering D6 is False and E5 is now updated as 1/03/2025.

Final Expected Result:


 

1 reply

christopher_sanderson
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The rules engine does a data query, then whatever other steps you have, before completing an action on that data set.

Meaning, it doesn’t have any of your actioned/updated data during that run. It will only see that new data on the next run.

What you need isn’t available in Gainsight. You would have to run the rule constantly to get the updates you want.


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