Hello,
I have a question related to Timeline integration with Salesforce.
Now, I have an Activity Sync Job setting as following:
Sync to [Salesforce Tasks].
Sync Frequency [Real-time Sync].
So, once CSM creates a Activity Timeline record with related to Company, then it will be synced to Salesforce Task as following current setting.
In this situation, if I enable Timeline Integration setting with having the following setting, what will happen??
Object [Event]
Integration [Salesforce]
Related to [Account]
I am afraid of the situation like this:
1. Create a Event related to Account in Salesforce
2. The event is synced to Gainsight ActivityTimeline
3. The Activity will be synced back to Salesforce Task automatically
4. Finally, two records will be exist in Salesforce (One record in Event, the other record in Task...)
Is this happening? or not happening?
If not, which mechanism will prevent from this situation?