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I am trying to build rules where the absence of an open/closed cta will result in a green health score.  I am using the CTA object when making the rule but I can't seem to find a value that works.  Has anyone come across a similar issue or found a way around this?
Hi Scott,


I think this post is basically the same underlying question as yours -- check out my comments on it for both the best practice/workaround and an explanation :-)





https://community.gainsight.com/gainsight/topics/cant-create-no-cta-rule-to-raise-health-score
Thank you Seth!
Happy to help! 🙂

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