Scorecard Rule: Null CTA values not being pulled

Forum|Forum|10 years ago
April 5, 2016
3 replies
81 views

I am trying to build rules where the absence of an open/closed cta will result in a green health score. I am using the CTA object when making the rule but I can't seem to find a value that works. Has anyone come across a similar issue or found a way around this?

rules

seth

Expert ⭐️

Hi Scott,
I think this post is basically the same underlying question as yours -- check out my comments on it for both the best practice/workaround and an explanation :-)

https://community.gainsight.com/gainsight/topics/cant-create-no-cta-rule-to-raise-health-score

AI Transformation @ Gainsight