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arioux
arioux
Contributor ⭐️
Dec 12, 2024 5:59 PM UTC
Solved

Sending Emails in GS as someone else

We have a use case where we are looking to send emails as our Account Executives. Is there a way to update the signature tokens on an email template to be based on the email in the From Line vs. the User sending the actual email? 

    alizee
    alizeeAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Dec 13, 2024 1:27 PM UTC

    Hi ​@arioux 

    Thank you for your question. This is totally possible from Journey Orchestrator so long as you’re able to bring in the field with the seller’s name, email etc. in your participant data set and you’ve obviously let them know. You can also CC them in emails.

    However, I sense you may be wanting to do thing from Email Assist, which isn’t possible (nor should it be, in my opinion). 

    Hope this helps. If not please do provide additional context.

    Alizée

     

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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    alizee
    alizeeAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Dec 13, 2024 1:27 PM UTC

    Hi ​@arioux 

    Thank you for your question. This is totally possible from Journey Orchestrator so long as you’re able to bring in the field with the seller’s name, email etc. in your participant data set and you’ve obviously let them know. You can also CC them in emails.

    However, I sense you may be wanting to do thing from Email Assist, which isn’t possible (nor should it be, in my opinion). 

    Hope this helps. If not please do provide additional context.

    Alizée

     

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    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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