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Success Plans: Cannot read properties of undefined (reading 'translate').

  • June 30, 2026
  • 3 replies
  • 19 views

  • Contributor ⭐️

Hello there, 

I am trying to create a success plan but it does not let me. And I see this error 

Cannot read properties of undefined (reading 'translate').

Anyone has the same?

Thank you 

Pax 

Best answer by Yogita

Hi ​@Pax,

Try clearing your browser cache or creating the Success Plan in an incognito tab. If it does not work out, I would recommend reaching out to Gainsight Support.

Thanks!

3 replies

romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • June 30, 2026

Hi there!
Can you give a little bit more context? Are you an Admin, an end user? (is this happening when building a success plan or creating a success plan within C360?)


romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • June 30, 2026

Just a quick thought: try clearing your cache if you haven’t already. Sometimes that’s all it takes to fix those strange errors.


  • Gainsight Employee ⭐️
  • Answer
  • July 2, 2026

Hi ​@Pax,

Try clearing your browser cache or creating the Success Plan in an incognito tab. If it does not work out, I would recommend reaching out to Gainsight Support.

Thanks!