Supportlogic integration

​@victoria_peeker_barry 

I wish there was some more action in this thread! Do you happen to use this integration? If so, have you found it to be helpful?

The Customer Care team is just rolling SupportLogic, and I’m interested on this too.
Following!

​@ahamburg9 we had a hard tine getting support logic to demo this functionality - so we decided to bring the data into service cloud and then into Gainsight from service cloud

​@victoria_peeker_barry, do you feel there is anything you’re missing out on by using this approach? 

​@Molly.McQ its hard to say as I could never get a demo….and unfortunately I am no longer at the company using supportlogic

I have in the next few weeks with our CSM for SL and I am going to ask! If I have any outcomes I will post here.

I also am curious about the over lap with Staircase, and if it is a tool that should co-exist or if Staircase is powerful enough that SL is not needed.

​@ahamburg9, that would be fantastic! We’re just implementing Staircase as well so any insights you can share would be much appreciated. 

Thank you both for your responses ​@ahamburg9 ​@victoria_peeker_barry !

​@ahamburg9 did you all get any further information pertaining to Support Logic integration? We’d love to hear any updates you or any other community members might have around this.