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faust_belarmino
faust_belarmino
Helper ⭐️⭐️
March 21, 2018
Question

Survey Integration

  • March 21, 2018
  • 7 replies
  • 96 views
I vaguely remember watching a Gainsight Webinar where they mentioned improving their integration with 3rd party survey software (Wufoo, Google survey, etc.). I think it was something about allowing survey responses to be stored in an object in Gainsight so it can be used for reporting and on the C360.

Does anyone remember hearing something like this?

    7 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    March 21, 2018
    Hi Faust, yes we are planning to support this style of integration where a survey could be sent by a third party survey company, but the responses integrated in with Gainsight. We are looking to provide the first iteration of this functionality roughly in the second half of this year. 
    VP of Customer Success at Forcepoint
      faust_belarmino
      faust_belarminoAuthor
      Helper ⭐️⭐️
      March 21, 2018
      Thanks for your reply! 🙂 Do you know which webinar this was mentioned in? We'd like to re-watch it in case there was more information on it.
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      March 23, 2018
      This was in the January webinar and product release preview (see around the 43:00 mark): https://vimeo.com/252427401

      If you registered for the webinar you should have received an email message with this link and the password needed to access it (we don't like to share our roadmap publicly). If you need the password, you can ping your Gainsight CSM and they can help you out. 
      VP of Customer Success at Forcepoint
        faust_belarmino
        faust_belarminoAuthor
        Helper ⭐️⭐️
        March 23, 2018
        Perfect! Thanks so much!
        abhishek_sivaraman
        abhishek_sivaraman
        Helper ⭐️⭐️⭐️
        March 23, 2018
        Hi Faust,

        Can you share more details on the survey tools which you are using?

        Thanks
        Abhishek S
          faust_belarmino
          faust_belarminoAuthor
          Helper ⭐️⭐️
          March 23, 2018
          We are using Form Stack and Wufoo
          cameron_wilson
          cameron_wilson
          Contributor ⭐️
          April 11, 2018
          Hi Faust - Great thread! I work at an iPaaS company called Azuqua and we currently have the ability to integrate Gainsight with Wufoo. Additionally, we have an app library with over 200+ pre-built app connectors that could meet your future needs. If you are interested in discussing integration I'd be happy to schedule a call or you can reach me at my email Cameron@azuqua.com.
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