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tracy_streetman
tracy_streetman
Contributor ⭐️⭐️⭐️
December 2, 2015
Question

Survey & NPS Analytics Available in Reports 2.0

  • December 2, 2015
  • 16 replies
  • 242 views
The analytics that are available in the Survey and NPS tabs are great, what would be even better is if those were also available in Reports.  For example, the NPS summary that shows the actual NPS score (%).  Our survey is on-going so we need to be able to trending this score month over month, as well as have the ability to filter by regions, teams, product, etc.  If this report was available to me in reports I could customize this the way we need it, which then allows up to have them show in the Gainsight tab - then allowing us to share with others easily.

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    seth
    seth
    Expert ⭐️
    September 1, 2016
    Oof, then back atcha! If support helps you develop a Data Space on standard survey answers, that would be hugely helpful to have a guide for.
    AI Transformation @ Gainsight
    seth
    seth
    Expert ⭐️
    September 1, 2016
    NPS Survey responses appear to have been quick and easy to build into a Data Space!

    I chose NPSSurvey Response as my base entity, and then added these fields to get myself started:
    • NPS Score
    • Response Date
    • User Name
    • User Email
    • Survey Code > Survey Name
    • Account > Id
    • Account > Account Name
    • Survey Participant > Contact > Id ([i]But note that it doesn't appear that every survey response has a Contact Id. I don't know why that is.)
    AI Transformation @ Gainsight
    seth
    seth
    Expert ⭐️
    September 7, 2016
    Heads up, y'all, that they just an upcoming webinar on using Data Spaces to report on survey data:

    "Join our Surveys product manager for a deep dive on how Admins can utilize Data Spaces to more easily and effectively build reports on Survey and NPS data in Gainsight"
    https://attendee.gotowebinar.com/register/2157466491202160642
    AI Transformation @ Gainsight
      andrea_weisz_171687
      andrea_weisz_171687
      Contributor ⭐️⭐️⭐️
      June 9, 2017
      I want to be able to calculate NPS by CSM or Cohort (not the average of #'s) but actual NPS. We use NPS as a performance metric and need to capture it by CSM. We were able to do this in Salesforce w. a formula, it would be great for Gainsight to have something similar.
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      September 12, 2018
      Hi All,
      Do you have any use-case to do this in reporting?

      This can be solved by NPS 2.0(which shows the data of Survey 2.0 only). Below is the screenshot. 


      Please refer this article for more information .
        bill_davis
        bill_davis
        Contributor ⭐️⭐️⭐️
        October 17, 2018
        Is the NPS Analytics / Reports feature viewable by all Salesforce Users or does it require a Gainsight License?

        Silly question I know, but since I use Gainsight, obviously I have access, just curious if this is visible to others?
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