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Question

Survey to collect customer preference for a success call

  • March 6, 2023
  • 1 reply
  • 30 views

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Hello,

 

We are in the process of building a proactive motion to invite customers to have a success call.  We are going to use a Gainsight Survey to capture their preferences through the JO program.

 

I’m looking for some tips from anyone who has used this approach and how you formatted your survey to gather the information.

 

Thanks! 

1 reply

aiprakash
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  • Gainsight Employee ⭐️
  • April 12, 2023

Hi @Talia,

Hope you are having a great day! The following kind of format can be used to understand a customer's interests and preferences.