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Contributor ⭐️⭐️⭐️⭐️⭐️
May 8, 2023
Question

Text Analytics

  • May 8, 2023
  • 2 replies
  • 77 views

Is this an add-on feature?

2 replies

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
May 9, 2023

Hi @MelissaC 

If you mean in the Survey modules, I don’t think so, however text analytics will only “work” when there are more than 20 responses with comments and it runs on a schedule.

How Text Analytics Works - Gainsight Inc.

Hope this helps!

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
MelissaCAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
May 9, 2023

Thank you so much for clearing this up!! @alizee