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dallis_king
dallis_king
Contributor ⭐️⭐️⭐️
July 5, 2017
Question

This Feature Is In Use and Cannot Be Deleted Currently

  • July 5, 2017
  • 4 replies
  • 67 views
Hi.

Our features were set up a while ago and haven't been kept up to date. I want to delete them all and start over. However, when I go to delete them, I get the error message "This Feature is in Use and Cannot Be Deleted Currently". I disabled them from my C360 pages and deleted all the rules I knew of that used them, but I'm still getting the error. 

Does anyone know if I can see where the features are being used or have any other solution to this problem?

    4 replies

    karl_rumelhart
    karl_rumelhart
    Expert ⭐️
    July 5, 2017
    I am not sure that I quite follow -- what feature are you trying to remove?
    May be best to file a support case on this.  
    dallis_king
    dallis_kingAuthor
    Contributor ⭐️⭐️⭐️
    July 5, 2017
    Sorry. I see why what I wrote could be confusing. I'm talking about the Product Features feature... It shows which features a customer has enabled on the C360 page.
    karl_rumelhart
    karl_rumelhart
    Expert ⭐️
    July 7, 2017
    Got it.  I am not sure why you are seeing that message.  As mentioned, probably a support case is a good idea. 
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    November 8, 2017
    Hi Dallis, I recently started going through all of the pending posts.Was checking to see of this has been answered. 
    If it is not resolved, could you please post a screen-shot for better understanding .
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