Unable to Delete a Dropdown Associated w/ an Activity Type

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I was testing out some dropdown categories that will be associated with a new activity type, but after testing I was unable to delete the dropdown that I didn’t end up wanting to use. Have others run into this problem?

My real problem here may be that I don’t have a “Sandbox” testing environment that would allow me to do this in Gainsight. Is this something that is available for Admin users?

Any ideas, suggestions, or comments welcome!

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sai_ramAnswer

Expert ⭐️⭐️

@meenal_shukla Can you redirect this to right COM?

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sarahmiracle

VIP ⭐️⭐️⭐️⭐️⭐️

I’m stuck on this as well. Where would I delete a dropdown? There’s no delete button, and marking in Inactive isn’t the same thing as deleting. This is for a dropdown list that isn’t even live yet and has no data created.

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Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member

CristianaF

Contributor ⭐️⭐️⭐️

Hi @ewinglel

If the Dropdown category is used in any object, we cannot delete the category.

You need to remove the dependency to delete the category.

I hope this helps

Thank you

Preethi

Hello! I'm chiming in on this 4-year-old post because, for the life of me, I can't figure out how to delete a dependency. I'm playing around in a sandbox environment and need to remove some of these. Any advice?

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