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ewinglel
ewinglel
Helper ⭐️
September 18, 2020
Solved

Unable to Delete a Dropdown Associated w/ an Activity Type

  • September 18, 2020
  • 12 replies
  • 354 views

I was testing out some dropdown categories that will be associated with a new activity type, but after testing I was unable to delete the dropdown that I didn’t end up wanting to use. Have others run into this problem?

 

My real problem here may be that I don’t have a “Sandbox” testing environment that would allow me to do this in Gainsight. Is this something that is available for Admin users?

 

Any ideas, suggestions, or comments welcome!

    Best answer by sai_ram

    @meenal_shukla Can you redirect this to right COM? 

    12 replies

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    sarahmiracle
    sarahmiracle
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 10, 2023

    I’m stuck on this as well. Where would I delete a dropdown? There’s no delete button, and marking in Inactive isn’t the same thing as deleting. This is for a dropdown list that isn’t even live yet and has no data created.

     

    Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
    CristianaF
    CristianaF
    Contributor ⭐️⭐️⭐️
    December 10, 2024

    Hi @ewinglel 

    If the Dropdown category is used in any object, we cannot delete the category.

    You need to remove the dependency to delete the category.

     

    I hope this helps

    Thank you

    Preethi

     

    Hello! I'm chiming in on this 4-year-old post because, for the life of me, I can't figure out how to delete a dependency. I'm playing around in a sandbox environment and need to remove some of these. Any advice?

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