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TMull
Contributor ⭐️
Jan 24, 2023 5:56 PM UTC
Question

Unauthorized Timeline Error

I am getting an Unauthorized Timeline Error every time I try to send email thru Gmail with Gainsight Plugin enabled.

 

The email sends but does not attach to customer timeline in Gainsight. This just started happening recently.

 

I updated Chrome to latest version and tried uninstalling/reinstalling the Gainsight plugin, but still having this issue

    4 replies

    seth
    seth
    Expert ⭐️
    Jan 24, 2023 7:35 PM UTC

    I’ve had this issue too, but logging in and out of the plugin solved it for me, so I assumed it was some sort of corrupted cache or whatever that was only affecting me. Have you submitted a support ticket yet? That would be the best next step -- that team knows all the ins and outs of these sorts of things, and has all the right processes to report bugs.

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      TMullAuthor
      Contributor ⭐️
      Jan 24, 2023 7:37 PM UTC

      Not sure how to open a support ticket. Do I do it with Gainsight directly or with my company IT?

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      Gainsight Employee ⭐️
      anarang
      Gainsight Employee ⭐️
      Jan 26, 2023 4:43 PM UTC

      @TMull - can you please reach out to @andy_buchanan to help submit the support ticket?

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        rachelhibbardtmo
        rachelhibbardtmo
        Contributor ⭐️⭐️⭐️⭐️
        Jan 31, 2023 4:44 PM UTC

        Logging out and back into gmail resolved this issue for my team last week.

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