I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?
Hi All,
I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?
I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?
Page 1 / 1
Email clients (e.g. Gmail, Outreach) have settings that allow you turn off open email tracking. So they could have this set and then unsubscribed.
Totally agree with Jeffrey.
To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event.
For example, Gmail sometimes shows following -
To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event.
For example, Gmail sometimes shows following -
Thanks for clarifying that!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.