Skip to main content
tal_admon_9b89b4
tal_admon_9b89b4
Contributor ⭐️⭐️⭐️
September 28, 2017
Solved

Unsubscriber that didn't open the outreach email?

  • September 28, 2017
  • 3 replies
  • 62 views
Hi All,

I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?

    Best answer by ankit_jain
    Totally agree with Jeffrey.

    To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event. 

    For example, Gmail sometimes shows following -


      

    3 replies

    jeffrey_dasilva
    jeffrey_dasilva
    Helper ⭐️⭐️
    September 28, 2017
    Email clients (e.g. Gmail, Outreach) have settings that allow you turn off open email tracking.  So they could have this set and then unsubscribed.
      ankit_jain
      ankit_jainAnswer
      Helper ⭐️⭐️⭐️
      September 28, 2017
      Totally agree with Jeffrey.

      To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event. 

      For example, Gmail sometimes shows following -


        
        tal_admon_9b89b4
        tal_admon_9b89b4Author
        Contributor ⭐️⭐️⭐️
        October 2, 2017
        Thanks for clarifying that!
        Terms & ConditionsAccessibility statement