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Contributor ⭐️
June 26, 2026
Solved

Updating data on c360 by uploading a CSV

  • June 26, 2026
  • 2 replies
  • 71 views

I’m running into issues with cyberduck.  What are other ways I can update data on the C360 from data in a csv?

    Best answer by romihache

    By any chance, have you rotated your keys after the last release?
    I’ve read in the Global Gainsight Admins Workspace that many admins had this issue when the Trusted IP Addresses feature was rolled out
     


    Updating the connector will temporarily block your Cyberduck access to the bucket. To restore the connection, you must allowlist the public IP address of the network you are currently using.

    Here’s the documentation: https://support.gainsight.com/gainsight_nxt/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/Allow_List_Trusted_IP_Addresses

    2 replies

    romihache
    romihacheAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 29, 2026

    By any chance, have you rotated your keys after the last release?
    I’ve read in the Global Gainsight Admins Workspace that many admins had this issue when the Trusted IP Addresses feature was rolled out
     


    Updating the connector will temporarily block your Cyberduck access to the bucket. To restore the connection, you must allowlist the public IP address of the network you are currently using.

    Here’s the documentation: https://support.gainsight.com/gainsight_nxt/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/Allow_List_Trusted_IP_Addresses

    Continuous improvement is better than delayed perfection
    Gainsight Employee ⭐️
    July 2, 2026

    Hi ​@cmarias,

    Was the issue resolved by allowlisting the public IP addresses of the network you’re using?

    Best,
    Yogita.