Gainsight has now added Viewer+ Analytics (paid) license which enables all stakeholders (such as Leaders or Sales persons) to better understand trends in your customer base with access to actionable insights that span your entire book of business. Users with this license can access additional features (than Viewer licensed users) such as Horizon Analytics Dashboards, CX Center (if purchased) and Renewal Center’s Analyze View (if purchased).
IMPORTANT: Viewer+ Analytics license type only works with Horizon Dashboards. As an admin, you must migrate your tenants to Horizon Analytics in order to leverage this feature. Contact your Account Manager for pricing information of Gainsight license types.
Business use case: Leaders or Sales persons want to access insights on the overall status of their customer base, or segments of customers. Admins can assign them this license type so they can view these insights through Dashboards, CX Center (if purchased) or Renewal Center (if purchased).
Note: A new Permission Bundle called VIEWANALYTICS_GROUP is available now in the Permission Bundles page. This Bundle will be automatically assigned to Viewer+ Analytics licensed users.
The following table explains the detailed access of this license type in each Gainsight module:
| Module | Access Details |
| C/R 360 |
|
| Timeline/Global Timeline |
|
| Sally |
|
| Sponsor Tracking |
|
| Scorecards |
|
| People Maps (Only for Customers who have purchased this application) |
|
| Dashboards (Horizon Analytics) |
|
| CX Center (Only for Customers who have purchased this application) | Read-only access to the Default View and Public views within the CX Center dashboard. |
| Renewal Center (Only for Customers who have purchased this application) | Read only access to Analyze tab only:
|
| Adoption Explorer>Analytics |
|
For more information about the new Gainsight license types, refer to the User License Management article.
