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darkknight
Expert ⭐️
November 11, 2022
Question

Webinar pop-ups for end users vs. admins

  • November 11, 2022
  • 7 replies
  • 180 views

Why are my end users getting pop-up invitations to webinars of which I as the admin am not being made aware?

 

    7 replies

    gunjanm
    Expert ⭐️
    November 11, 2022

    Ummmmmm.

    Gunjan
    bmayden
    Contributor ⭐️⭐️⭐️⭐️
    November 11, 2022

    I saw that too!! and while I like the idea of them getting pumped, we’re in the early stages of re-adopting after a good couple stale years. So as the singular GS Resource, I’m getting slammed with asks. 

    anirbandutta
    Expert ⭐️
    November 15, 2022

    Let me get the attention of teams on this UX.

    It's an opportunity for engagement
    anirbandutta
    Expert ⭐️
    November 15, 2022

    Digging a bit, the webinar was published in the Meetings and Office Hours area first 

     

    It's an opportunity for engagement
    tyler_mcnally
    Helper ⭐️
    November 17, 2022

    Hi All,

    I wanted to follow up on the communications so far.  On behalf of Gainsight, we very much appreciate the question and detailed feedback shared.

     

    We are working internally on an improved approach and criteria/guidelines for in-app messages.  Looking forward to sharing more later in the quarter and understanding how it resonates (or not).

     

    Thank you!

     

    tyler
    tmcnally@gainsight.com 

    darkknight
    Expert ⭐️
    November 15, 2023

    Cut it out Gainsight!

     

     

    Jeff Kirkpatrick
    tyler_mcnally
    Helper ⭐️
    November 16, 2023

    Hi Jeff, I responded on the main thread. 

     

    Im also cross posting out updated End-User In-App Policy:

    • Announcements will show once to users 
    • Types of announcements that will show to all users:
      • Net new functionality
      • Company acquisitions
      • Pulse date announcements
    • For features that have an additional fee, we will note the potential cost and any free trial information