I have created a rule that checks when 2 specific CTA’s have been closed. There are 2 actions in the rule both create milestones of the same type but for different reasons. For some reason the first action works fine, it creates the timeline entry and also appears in the customer journey widget. The second action also appears to work and can be observed to work in the execution logs, however no timeline entry is created and it does not appear on the customer journey widget either. Has anyone else had this problem? Any advice would be appreciated!
Solved
Weird issue with Milestone rule
Best answer by Wayne
You can only create one milestone per a type per a 360 a day.
So, what is happening, most likely, is your first action is creating it and your second one is updating the same one.
You can only create one milestone per a type per a 360 a day.
So, what is happening, most likely, is your first action is creating it and your second one is updating the same one.
Wayne wrote:
You can only create one milestone per a type per a 360 a day.
So, what is happening, most likely, is your first action is creating it and your second one is updating the same one.
I knew there was a simple explanation for it, but I could not figure it out at all. Thank you!!
Hi
are there plans to change this, its not unfeasible to have more than 1 milestone be identified/achieved in a day.
+1Hi
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.