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kara_murphy
kara_murphy
Contributor ⭐️⭐️
August 2, 2016
Question

What is the Logic behind Sponsor Tracking Rule

  • August 2, 2016
  • 3 replies
  • 60 views
Our sponsor tracking rule isn't working and I can't figure out what the logic should be.   Can you share the logic behind what the standard rule is or was supposed to be?  I inherited the system and am not sure what, if anything, changed and we are missing a lot of updates to sponsors.

I checked here already and the "setup rule" screen shot isn't displayed, which is the one I need.  
https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

Thank you!

    3 replies

    seth
    seth
    Expert ⭐️
    August 2, 2016
    There are two standard Sponsor Tracking Rules:

    - Sponsor Updated: https://cl.ly/1F0d2P0r0509 (ignore filter "D" there; I think I added that)
    - Tracked Contact Deleted: https://cl.ly/0j0J021d270D

    Good luck!
    AI Transformation @ Gainsight
    kara_murphy
    kara_murphyAuthor
    Contributor ⭐️⭐️
    August 2, 2016
    Thank you Seth!
    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    August 2, 2016
    Hi Kara,

    Don't forget to check out the Gainsight Vault for this and other examples of pre-built rules, reports, surveys, playbooks and email templates. 

    This specific rule can be downloaded via: https://jbcxm.na7.visual.force.com/apex/vault?id=cf7huqk9dni45ie0cbd2c2w7c

    And you can browse the entire list of current Vault assets (organized by type) here: https://docs.google.com/spreadsheets/d/10ULf1gmKulohdyhoAcEoTNaWfKtWrhGlwgRLxXGGP7g/edit#gid=1264429...
    VP of Customer Success at Forcepoint
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