I’m not sure if this is better submitted as a question (because it doesn’t make sense to me) or an idea (because it needs to be changed) but here it goes!
Why are the Context ID and External ID fields mapped in a program Text fields on the flattened object?
We are attempting to update our rule triggering some follow up CTAs to our team, but even though we’ve mapped the Solution CSM id as an external ID in the program. we’re not able to use that field as the Owner Field in our Call To Action action. Is there a reason behind this, or is is possible to update these to actual ID fields? It would save extra steps pulling in the IDs from another source and merging. An in our case since this was an existing rule, re-creating all of the actions since we need to pull from the merge instead of a single data source.