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darkknight
darkknight
Expert ⭐️
Jul 29, 2024 1:45 PM UTC
Solved

Why the changes to Report labels after July 2024 update?

After this weekend's release all report headers on dashboards (except Customer Portfolio and Scorecard widgets) are tiny and in all caps.  This is aesthetically jarring and makes the dashboard formatting appear discordant. What is the plan here to make headers/labels more consistent?
 

 

    kstim
    kstimAnswer
    Helper ⭐️⭐️
    Aug 1, 2024 2:11 PM UTC

    I personally like the new style of the report titles but believe that if this is the move, it should be universal across other areas of Gainsight too, such as with scorecard reports and the Customer Portfolio widget.

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    7 replies

    romain
    romain
    Contributor ⭐️⭐️⭐️
    Jul 29, 2024 9:29 PM UTC

    This is really not optimal 😣

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    Romain Belvas
    jake_ellis
    jake_ellis
    Gainsight Employee ⭐️⭐️
    Jul 29, 2024 10:15 PM UTC

    Thanks for sharing this Jeff, we’ll take a look at it and share back with this thread. 

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      kstim
      kstimAnswer
      Helper ⭐️⭐️
      Aug 1, 2024 2:11 PM UTC

      I personally like the new style of the report titles but believe that if this is the move, it should be universal across other areas of Gainsight too, such as with scorecard reports and the Customer Portfolio widget.

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        jake_ellis
        jake_ellis
        Gainsight Employee ⭐️⭐️
        Aug 2, 2024 3:54 PM UTC

        It sounds like the primary concern is consistency in formatting and capitalization and less about the change itself, is that right @darkknight @kstim @romain? 

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        kstim
        kstim
        Helper ⭐️⭐️
        Aug 2, 2024 3:55 PM UTC

        @jake_ellis From my perspective, yes that is correct!

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          matthew_lind
          matthew_lind
          VIP ⭐️⭐️⭐️⭐️⭐️
          Aug 2, 2024 4:23 PM UTC

          Echoing @kstim…

          I personally like the Report Title change, as it reduces the number of times and the amount of text that is cutoff from the Report Title.

          I’m not fluent in UX, nor did I stay at a Holiday Inn Express last night, but I do see this as an additional example of the Gainsight CS product not having a consistent look and feel within itself. Whether it’s filtering UX, or parity between Rules Engine and Data Designer functionality, the disparity within the product adds to the Admin overhead--and therefore the total cost of ownership--when these inconsistencies appear.

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          Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
            darkknight
            darkknightAuthor
            Expert ⭐️
            Aug 2, 2024 4:33 PM UTC

            @jake_ellis yes correct

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            Jeff Kirkpatrick
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