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darkknight
Expert ⭐️
July 29, 2024
Solved

Why the changes to Report labels after July 2024 update?

  • July 29, 2024
  • 7 replies
  • 239 views

After this weekend's release all report headers on dashboards (except Customer Portfolio and Scorecard widgets) are tiny and in all caps.  This is aesthetically jarring and makes the dashboard formatting appear discordant. What is the plan here to make headers/labels more consistent?
 

 

Best answer by kstim

I personally like the new style of the report titles but believe that if this is the move, it should be universal across other areas of Gainsight too, such as with scorecard reports and the Customer Portfolio widget.

7 replies

romain
Contributor ⭐️⭐️⭐️
July 29, 2024

This is really not optimal 😣

Romain Belvas
jake_ellis
Gainsight Employee ⭐️⭐️
July 29, 2024

Thanks for sharing this Jeff, we’ll take a look at it and share back with this thread. 

kstim
kstimAnswer
Helper ⭐️⭐️
August 1, 2024

I personally like the new style of the report titles but believe that if this is the move, it should be universal across other areas of Gainsight too, such as with scorecard reports and the Customer Portfolio widget.

jake_ellis
Gainsight Employee ⭐️⭐️
August 2, 2024

It sounds like the primary concern is consistency in formatting and capitalization and less about the change itself, is that right @darkknight @kstim @romain

kstim
Helper ⭐️⭐️
August 2, 2024

@jake_ellis From my perspective, yes that is correct!

matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
August 2, 2024

Echoing @kstim

I personally like the Report Title change, as it reduces the number of times and the amount of text that is cutoff from the Report Title.

I’m not fluent in UX, nor did I stay at a Holiday Inn Express last night, but I do see this as an additional example of the Gainsight CS product not having a consistent look and feel within itself. Whether it’s filtering UX, or parity between Rules Engine and Data Designer functionality, the disparity within the product adds to the Admin overhead--and therefore the total cost of ownership--when these inconsistencies appear.

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
darkknight
Expert ⭐️
August 2, 2024

@jake_ellis yes correct

Jeff Kirkpatrick