Hello folks,
The topic I’ve picked this time is one that I bet resonates with all of us - AI.
I can already see the wheels turning in all your minds - buzzing with thoughts & experiences to share! 
Navigating through that cascade of thoughts, we have a Digital Customer Success virtuoso
Side note - when she’s not being a wiz in DCS, she’s our in-house DJ who recently brought fire to the stage at Pulse US 2023. 
There are 2 primary ways that AI can impact Digital Customer Success:
- Customer Effectiveness: 2 categories here are:
- Real Time Assistance - AI powered chatbots and virtual assistants can help provide real time help to customers, in turn improving customer service.
- Enhancing customer experience by leaps and bounds - AI can use past behaviors, interests and patterns of your customers to provide personalized experiences. This will result in accelerating value realization through increase in user engagement and adoption.
- Team Efficiency: 3 top categories here are:
- Intelligent Automation - this can help automate routine tasks, making operations more efficient, and allowing your teams to focus on more strategic tasks.
- Data Driven Insights - AI can analyze vast amounts of data to generate insights. This can help make informed decisions and predict future trends within a short period of time.
- Predictive Analysis - AI helps identify patterns and predict future outcomes based on historical data, which is very useful in things like sales, renewal forecasting, risk assessment etc.
- New opportunities for innovation - Offers solutions that were previously unthinkable
How do you envision AI’s impact on Digital Customer Success?
Is there anything else you would add on to the above list?
