SF Tabs in GS

  • 22 February 2017
  • 2 replies

Userlevel 7
Badge +11
We've been experiencing an issue with the SF tabs not sticking when we select Gainsight in the Apps menu. So, we can adjust them, and then, the next time we go back in, they have defaulted back to the original layout. Has anyone else had this happen or have suggestions for how to correct? We've been able to get around it by using another App choice in the dropdown, but would be great if we could figure out how to make them stick using Gainsight.

2 replies

Userlevel 7
Badge +7
YES WE HAD THIS SAME PROBLEM. We ended up working around it since I was able to set the default tabs for the Gainsight app as a Salesforce administrator, and the individual users didn't need to have individual customizations. I did work with Salesforce support to validate that it was only a problem with Gainsight and not other apps.

In Salesforce, go to:

  1. Setup
  2. Build > Create > Apps
  3. Gainsight
  4. Edit
  5. Choose the Tabs
Userlevel 7
Badge +11
YES! Thank you so much, Seth! I'll pass this along to our SF Admin.