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Embeddable Widgets: General FAQ

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In this topic you'll find answers to common questions about the embeddable widgets

What are the embeddable widgets?

Our embeddable widgets are a set of easy-to-install, plug-and-play components that you can embed in pages of your website, using an embed code. They enable you to extend the reach of your community content and enhance your webpages. There are two types of embeddable widgets:

The in-page widget enables you to display community content directly within any page:

The conversational widget floats above the page, right where they need it:

Questions about behavior

Which browsers are supported?

The embeddable widgets run great on the latest versions of these browsers:

Safari (iOS)
Chrome (Android)
Chrome
Firefox
Safari
Edge
Internet Explorer 11

Questions about content

What happens if no content is found for a page?

The embeddable widgets will not display display if no content is found for the current page - this way, your website visitors will never see an empty widget.

What topics are shown in the embeddable widgets and how are they ordered?

When the widgets load on a page, we automatically run a search query using the title of the page to show a list of topic suggestions. You can configure some basic optimisation of this search in Control.

Topics that are never shown in the automatic search:

Trashed topics
Spam topics
Unanswered questions

Results are ordered by relevance: our search algorithm ranks topics with best answers higher than other topic types; a high number of views positively influences a topic's ranking, and the date since publication / date since last active negatively influence a topic's ranking.

You can also 'pin' specific topics to specific pages and disable the automatic topic suggestions.

Questions about data

Can I get data about my website visitors' interactions with the widgets?

At inSided, we measure user interactions with the widget on your website, such as opens and clicks. In the future we will make this data accessible to you through a self-service dashboard.

stanislav.fedoseev

Contributor ⭐️⭐️⭐️

@Frank , hi!

As I understood right, content which is shown in the widget is based on the <title> of the page, yes?

And if page has title in another language, for example, in Russian, will content in widget be in Russian?

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daniel.boon

Helper ⭐️⭐️⭐️

Hi @stanislav.fedoseev - filling in for Frank since he’s on holiday at the moment 😉.

As I understood right, content which is shown in the widget is based on the <title> of the page, yes?

That’s correct.

And if page has title in another language, for example, in Russian, will content in widget be in Russian?

There is no specific language filter applied, so it’s not guaranteed the content would be in Russian. However, if searching with Russian keywords it’s more likely that Russian content will be surfaced.

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inSided product alumnus

stanislav.fedoseev

Contributor ⭐️⭐️⭐️

@daniel.boon hi!

Thank you for the information.

And is there any possibility to implement in the widget not only to definite topic but also the whole sub-category?

In Content configuration there is a possibility to configre content depending on the URL. Is it possible to add there a link to subcategory to implement its content?

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daniel.boon

Helper ⭐️⭐️⭐️

And is there any possibility to implement in the widget not only to definite topic but also the whole sub-category?

In Content configuration there is a possibility to configre content depending on the URL. Is it possible to add there a link to subcategory to implement its content?

Unfortunately that’s not currently possible @stanislav.fedoseev - at the moment it’s only possible to configure individual topics per URL.

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inSided product alumnus

Rodrigo

Contributor ⭐️⭐️

Hi all,

Can I configure multiple widgets? A use case would be:
I want a conversational widget inside my products, but I also want an in-page widget to put inside my documentation, blogs, etc.

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Rodrigo

Blastoise186

Helper ⭐️⭐️⭐️

Hiya @Rodrigo !

Sure thing, this is definitely possible. :) My only advice would be to avoid having both widgets on the same page, so that you don’t accidentally cause any clashes between the two. But if your plan is to have the Conversational Widget in-product and the In-Page Widget elsewhere, that should be fine.

You might be able to get away with both widgets on the same page as well, but I would definitely recommend testing that first before making it go live in production, just to be safe.

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Kgastaldo

Helper ⭐️⭐️⭐️

Is content restricted to certain use roles hidden from the widgets? Or is there a way that they login to the widget to see content? IE our knowledgebase is restricted to customers/partners/employees.

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H

Hannah Bailey

Contributor ⭐️⭐️⭐️⭐️⭐️

What is the limitation of the different types of devices?