The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift

High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do you ensure your customers are still massively successful, especially in a world where adding headcount isn’t a guarantee? Join us to learn how Kristi Faltorusso, VP of Customer Success at VTS Intellishift, has perfected the art of running an efficient and wildly effective CS team with Gainsight -- and you can too.

This session is part of our GameChanger’s Playbooks: How Innovators Tackle the 6 Biggest Customer Challenges webinar series. Retention, efficiency, adoption, experience, expansion, and visibility: six customer strategy challenges, more pressing than ever in uncertain times. How are customer success leaders taking charge and driving business results? Join us for a virtual event series hosted by Kellie Capote, Gainsight’s VP of Client Outcomes, to unpack the most common challenges around retaining and growing your customers, and learn how a Gainsight GameChanger approaches their solution.

What You’ll Learn:

• Knowledge from Experts - We work with hundreds of customers across a variety of industries and know first hand how to solve common business challenges that impede retention and growth.
• A Holistic Approach - It’s the people, process, technology, and much more. Learn what it takes to increase productivity and drive growth with a holistic approach.
• Exclusive Content - Get up to speed with an action plan only available to Gainsight customers.