Crank Up Technicalities! Unlocking Customer health with Gainsight Scorecards: A Strategic and Technical Deep Dive

Join us for an in-depth webinar where we explore the transformative power of Gainsight’s Scorecards feature. This session is designed to help you harness data-driven insights to better understand customer health, predict churn, and drive growth. Whether you’re a seasoned user or new to Gainsight, this webinar will provide both strategic insights and practical knowledge on optimizing customer success using Scorecards.

This webinar is a must-attend for anyone looking to elevate their customer success operations with the latest tools and strategies from Gainsight.

Webinar Agenda:

1. Introduction to Gainsight Scorecards:
   • Overview of Scorecards and their role in customer success.
   • How to quantify customer health using both data-driven and subjective factors.
2. Strategic Benefits of Scorecards:
   • Real-world examples of successful Scorecard implementation.
3. Technical Deep Dive:
   • Setting up and configuring Scorecards in Gainsight.
   • Best practices for customizing Scorecard metrics and dashboards.
4. Introduction to Scorecard Optimizer with Horizon AI:
   • How AI is revolutionizing Scorecard optimization.
   • Demonstration of Scorecard optimizer.
5. Q&A Session:
   • Open forum for participants to ask questions and share experiences.

What’s in it for the attendees:

• Strategic Insights: Learn how to utilize Scorecards to drive better business outcomes, including higher customer retention and expansion.
• Technical Expertise: Gain hands-on knowledge about configuring and optimizing Scorecards within Gainsight, ensuring you maximize the feature’s potential.
• AI Integration: Discover the latest advancements in AI-driven Scorecard optimization with Horizon AI.

Watch the recording here.