When trying to export data such as post field analysis, there can be a common problem with opening the csv file in excel, as the data appears jumbled and unreadable.
This has to do with how excel converts the columns. The delimiter is by default a comma but because for instance in the post_description columns comma's are also used it doesn't convert it correctly. This is an excel specific issue and doesn't occur when opening a csv file in the Mac application Numbers.
However, its quite easy to solve this issue. Firstly, you need to open the csv file in a text editor like notepad, then simply copy everything and past it in excel. Then the data is properly shown in the correct columns.
How to solve issue with exports
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