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(NXT) Ability to report on user subscription object in MDA

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hardik_mota

Hi Team, 

In SFDC, We can build a report using the User Subscription object, which contains the manually subscribed or un-subscribed accounts info per user. End users can Follow to the C360 for an account from the C360 page in the upper left. They can also manually unsubscribe by clicking this option again.

 

However, NXT UI doesn’t seems to have this functionality of reporting. 

NXT article: https://support.gainsight.com/Gainsight_NXT/Notifications/User_Guides/Setup_User_Notifications#Following_Customers_Manually

 

SFDC article: https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Reporting_on_Subscribed_.26_Un-subscribed_Accounts

11 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • November 18, 2020

@uday and @soumitrasahu is this a expected behaviour in NXT or missed use-case?


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • November 18, 2020

@hardik_mota thanks for letting us know here.


soumitrasahu
  • Helper ⭐️⭐️
  • 100 replies
  • November 23, 2020

@hardik_mota We are looking into it and will get back to you.


mathieu.brillon
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  • Contributor ⭐️⭐️
  • 6 replies
  • October 13, 2022

Hi Any Update on this?


hardik_mota
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  • Author
  • Helper ⭐️
  • 85 replies
  • October 13, 2022

Hi @Azad 

Can you please check the feasibility of this request?


katelyn.turner
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  • Contributor ⭐️⭐️
  • 4 replies
  • October 24, 2022

@soumitrasahu any news on this request?


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  • Contributor ⭐️⭐️⭐️
  • 21 replies
  • October 11, 2023

Same ask, any updates here?


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 649 replies
  • February 10, 2025

Any updates on this? 

Also here’s a complementary idea (half of which can already be done though): 

 


ajprince
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  • Contributor ⭐️⭐️⭐️⭐️
  • 34 replies
  • February 10, 2025

I see a few others have pinged this thread for updates. I’m tagging onto this as well, any updates on this?

 

We would also like to get an update on this. We’ve just launched Company Intelligence (a paid add-on), which requires a user to be following the company in order to receive automatic notifications from the feature.

We NEED an ability to manage this in bulk. Both in terms of reporting to identify who is following what records, and as ​@alizee tagged in her most recent comment, we also need a way to ACTION this in bulk as an admin. Otherwise our users won’t follow the accounts, and we won’t get the full expected value out of paid add-ons like Company Intelligence.


romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 421 replies
  • February 11, 2025

Following!


aaronhatton
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  • Helper ⭐️⭐️
  • 38 replies
  • March 13, 2025

This has come up as an issue for us as well. We really need to be able to create a way using rules engine that I can make the followers of an account specific custom fields on the company object and report on who is following what.


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