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Idea: Mass Edit User Notification Settings

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  • February 2, 2021
  • 9 replies
  • 117 views
bradley

If there’s a way to already to this, please turn into a question.

 

Currently, users are able to individually change their notification settings by clicking the bell icon, gear, etc. While we are on NXT, we login through SFDC. Some users still have their preferences set to log in from NXT when they click on a link in an email notification.

This doesn’t work for them, they need to switch it. Currently, I have to explain how to do it, or write an internal article on how to do it (yes GS has documentation on how to do this but I don’t think most end-users will be able to handle it) and share that.

 

Can we mass edit these notification related permissions and preferences please? At some point we may move to an NXT login so will have to resolve 500+ individual cases, or repeatedly spam people on changing it and still have to walk users through the process.

9 replies

sai_ram
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  • sai_ram
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  • 3727 replies
  • February 3, 2021

@bradley sorry for the inconvenience. I agree it's a pain point for bulk cases. Let me check with the product team for any workaround.

A
bradley
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    ana_g
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bradley
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  • bradley
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  • 1127 replies
  • February 3, 2021

@sai_ram Always the hero!

sai_ram
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  • chethana
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  • 347 replies
  • March 25, 2021

Hello @bradley 

I agree with you. Let me come back to you if we can provide you any alternative for this.

A
davebrown2242
bradley
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bradley
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  • bradley
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  • 1127 replies
  • March 25, 2021
chethana wrote:

Hello @bradley 

I agree with you. Let me come back to you if we can provide you any alternative for this.

That would be great - it’s not an everyday problem but a hassle when you have to do it.

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  • chethana
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  • 347 replies
  • June 15, 2021

Hello @bradley 

We are planning to enhance few capabilities in notifications, we will consider this as part of this.

heather_hansen
sai_ram
bradley
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abeck0625
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  • abeck0625
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  • 33 replies
  • February 1, 2023

By default, Gainsight has all notification channels turned on. As a result, new CSMs perceive the amount of CTAs they receive as very high - only because they get notified 3 times for the same CTA (email, Slack, in-app). With every onboarding, we have to emphasize this and show them how to adjust their notifications.

Ideally, admins should be able to define the default notification channels for their users. Then, end users should be able to adjust these if necessary. Can you consider these within this request?

heather_hansen
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davebrown2242
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  • davebrown2242
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  • 179 replies
  • February 1, 2023

☝ User experience is critical to solution adoption.  This is the other half of the battle for us admins. 

DB
heather_hansen
CarollynnC
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CarollynnC
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  • CarollynnC
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  • 17 replies
  • February 1, 2023

We just ran into this yesterday… again.  Mass edit is a must have. 

bradley
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    bradley
alizee
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  • alizee
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  • 652 replies
  • October 22, 2024

Apparently, this is doable from the Salesforce login, as follows (excerpt from documentation as it stands on October 22nd, 2024): Gainsight User Management - Gainsight Inc.

Note: If a user is synced via Salesforce connector (and had a SFDC avatar) then the default configuration for notifications is set to Salesforce. If a user is added via any other way then configuration for notifications is set to NXT.

To set the login preference to Gainsight NXT to see Gainsight notifications received through Email:

  1. Navigate to Administration > User Management.
  2. Select Salesforce from the Users dropdown menu and select the required Salesforce Connection.
  3. Select the required users. You can see that the Context menu is enabled.
  4. Select one of the following options from the Context menu:
    • Enable preferred Notification-NXT
    • Enable preferred Notification-SFDC
  5. Click Yes to confirm the notification preference.

 

The better question really is: why is this feature only available from the hybrid login in Salesforce? Why can’t we have a platform where all admin duties can be performed from one place, aka, NXT login? 

If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.

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