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Objective CTA View in Success Plan: Admin Functionality to Set Default Columns

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sami.burk
  • Contributor ⭐️⭐️⭐️⭐️
  • 30 replies

It would be beneficial if Admins had the ability to set the default column set up / view for specific Success Plan types. 
 

Use Case:
We offer a specific Success Plan type for our CSMs. In this SP,  there is a certain field on the CTA Objectives that helps determine how to approach the CTA and how it appears in the Snapshot. While we can train the CSMs to add a column for this field to the Objective CTA tab, the ideal functionality would be that an Admin could set it so the default view for this Success Plan type always includes that field as a column. 
 

 

13 replies

Cornelia
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  • ProdOps
  • 335 replies
  • November 3, 2021

Hello @sami.burk, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.


Ester.Memoli
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  • Helper ⭐️
  • 87 replies
  • January 25, 2022

Absolutely agree. Setting a default view for all the users would be very valuable.


jessica_owens
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Any update on this? This would also be helpful for our org!


darkknight
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  • Expert ⭐️
  • 1980 replies
  • October 25, 2023

@anirbandutta this was supposed to have been looked into by a PM a year ago but no response. May you please have this addressed? The Success Plan revamp was a long time ago, the fact that admins still don’t have the ability to create custom Objective views is disappointing.

Cornelia wrote:

Hello @sami.burk, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.

 


darkknight
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  • Expert ⭐️
  • 1980 replies
  • October 25, 2023

@anirbandutta also this post looks like a duplicate that could be merged. Thx!


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • October 25, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • October 25, 2023

Thanks @darkknight … looping in @mpatra on this thread.


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  • Contributor ⭐️
  • 1 reply
  • November 3, 2023

Having the ability to create multiple Admin Defined List Views on a Success Plan would save my team of user a lot of time and increased productivity. I need to be able to surface relationship level data under the Success Plan for them at a list view level. Please look into this functionality!


darkknight
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  • Expert ⭐️
  • 1980 replies
  • November 7, 2023

@mpatra may you please advise on where this is on the roadmap?

darkknight wrote:

@anirbandutta this was supposed to have been looked into by a PM a year ago but no response. May you please have this addressed? The Success Plan revamp was a long time ago, the fact that admins still don’t have the ability to create custom Objective views is disappointing.

Cornelia wrote:

Hello @sami.burk, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.

 

 


mpatra
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  • Gainsight Employee ⭐️
  • 137 replies
  • November 7, 2023

Hi @darkknight ,

 

This is slotted after the Admin redesign project as we have some technical dependencies. We will pick it up as soon as we wrap up the ongoing development of the new Admin experience in Success Plan and Cockpit.

 

Thanks,

Monica


mpatra
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  • Gainsight Employee ⭐️
  • 137 replies
  • November 7, 2023
No StatusAcknowledged

spencer_engel
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  • Expert ⭐️
  • 669 replies
  • December 11, 2024

Just came across this today. Why is there not parity with Cockpit views where you can add whatever fields you want from both the CTA object and the Company object? To only be limited to a dozen or so fields is crazy. We’re having to build a dashboard with a list of success plans because of this inexplicable limitation (e.g. can’t even show ARR in the Success Plan list view).


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  • Gainsight Employee ⭐️
  • 10 replies
  • February 21, 2025

We have an use-case to create a Admin Views in the Success Plan. We expect the advanced filter configuration in the Custom Views (like we have in the cockpit). Since the existing views can’t support any other fields from the company object. It would be helpful, if we can prioritize this request, Since the Success Plan Admin is getting re-designed.


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