Skip to main content
New Idea

"back" button Surveys 2.0 NXT

Related products:CS Surveys & NPS Management
heather_hansen
Ester.Memoli
rhenry
+1
  • heather_hansen
    heather_hansen
  • Ester.Memoli
    Ester.Memoli
  • abhijeetbakare
  • rhenry
    rhenry
  • etimney
  • mia slojdare

tiffany_hui

I upvoted a post about a back button for Surveys 2.0 but can’t seem to find it so reposting something here.

A customer that suddenly decides to change their mind about a question on a previous page will not be able to go back to edit it. Because we are sending this as a non anonymous survey, there’s a lot of complication if they realize they didn’t respond to the survey correctly and they are unable to take it again. 

 

Will a back button be added soon?

3 replies

zdsiegert
Forum|alt.badge.img+4
  • Helper ⭐️
  • 29 replies
  • September 22, 2022

Yes, saw that this was going to be included in 2.0 but do not see it in production yet.  It’s absolutely necessary to have a ‘Back’ or ‘Previous’ button to navigate survey pages


Forum|alt.badge.img+3
  • Contributor ⭐️⭐️⭐️⭐️
  • 27 replies
  • March 2, 2023

Hi GS team,

Do we have any update on when the back button will be added to Survey 2.0 tool?

It's a fair use case to have a back button included that helps end user to go back and change the responses


anirbandutta
Forum|alt.badge.img+2
  • Expert ⭐️
  • 1804 replies
  • March 2, 2023
Idea merged into:
All the votes from this idea have been transferred.
 
Thank you @tiffany_hui and everyone who engaged on this Idea… I found the original idea you were referring to and merged it.
Let me also check with the Product team.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings