I’m trying to use Horizon Rules to update some existing CTAs to add a Linked Object. It appears I’m not able to access the Linked Object in the Update Action.
My use case: We’re trying to do some clean up on CTAs that weren’t linked, and I’ve uploaded a list of the CTAs with the Linked Object ID in S3, and want to use a rule to add it to the CTAs via the CTA GSID.
+11If Linked Objects aren’t accessible in the CTA Actions, that would have a substantial impact on the ability of Gainsight users to quickly understand the underlying cause and information regarding automatically-generated CTAs.
Thank you so much for your feedback
This is part of our near-term roadmap and we will be working on it soon.
I will keep this thread updated with the status of the feedback.
Best,
Monica
+3I have a scenario where this would have been useful; in order to make changes for CSQL configuration, I had to delete all the records in the GS Oppty object, make the changes, then resync from SFDC. As the GSIDs on the GS Oppty MDA no longer existed, the linked object for existing CTAs broke. If the ability existed to update the Linked Object GSID via rule action, we would have been able to make the admin changes in the backend without causing an end-user facing issue.
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