We would like to be able to allow specific users (superusers and other top users) the opportunity to assist us with content maintenance on the front end of the community (not in control).
For instance a basic level:
- Moving topics and posts from board A to board B - for instance from the Ask a Question- to a more relevant board.
- Add public tags to topics - this will help with overall SEO
- Merge topics and posts - this is particularly helpful if we have a number of new topics started during an outage.
In addition, some trusted users can help with slightly more advanced moderation:
- Trash topics and posts (spam)
- Edit posts (profanity)
- Add/remove question mark and Mark as Answer
- Lock topics - particularly helpful if the community doesn't have a lot of staff coverage during weekends/evenings, and there's a hot topic getting out of hand.
At the absolute top, we'd have long term community friends help with actual content management:
- Mod tags
- Post fields
- internal labels
These moderation options can be part of an incentive for superusers: you will be able to help with moderation. Of course community staff should be able to immediately revoke someones moderation rights in case they abuse it.
What do you think? could this be useful for your own community? :)
Best,
Ditte