Skip to main content
Parked

Expose knowledge base article created date on the category page

Related products:CC Knowledge Base

Irina Chernega

We publish a lot of articles, and this is inconvinient for users having only article titles and authors on the parent and subcategories page.

It would be very convinient to expose Published date of the article on the parent categorues and subcategories pages.

7 replies

  • Helper ⭐️⭐️⭐️
  • 732 replies
  • November 18, 2020

Hello @Irina Chernega, thanks for your idea. I wonder why do you need to show that published date for KB articles? I wonder why it is relevant for end users?


  • Helper ⭐️⭐️⭐️
  • 732 replies
  • November 18, 2020
Updated idea status NewOpen

Irina Chernega
  • Author
  • Helper ⭐️
  • 13 replies
  • November 18, 2020

Hello!

For example, the user needs to review the newest aricles. This is initially the request from our support engineers: each week around 5-10 new articles being published, and they need to stay informed about new ones.


  • Helper ⭐️⭐️⭐️
  • 732 replies
  • November 18, 2020

So you mean this would be a way for your support engineers, to stay informed of new KN articles? Now I understand better. I'll leave this idea open to gather votes.


Irina Chernega
  • Author
  • Helper ⭐️
  • 13 replies
  • November 18, 2020

Yes, and for all other users.

Also, currently, there is no way to sort articles except manual sorting (I already created an idea for that as well), so this makes the parent category page with all articles not very relevant for the case when there are a lot of articles inside: category shows old articles instead new ones. In total, we have 300+ articles, from 90 to 3 in each subcategory.


  • Helper ⭐️⭐️⭐️
  • 732 replies
  • May 2, 2022
Updated idea statusOpenClosed (Parked)

  • Helper ⭐️⭐️⭐️
  • 732 replies
  • May 2, 2022

Hello @Irina Chernega. Thanks for posting this idea. I will close this idea as It didn't get a lot of votes and activity. 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings