I need a way to help our employees find the questions that need a reply or a best answer from the front end.
They can use the “help others” tab or “unanswered questions” at the top - but from there they have no way to sort. It’d be great if they could sort by category from either of those options.
OR
If the search page would add “unanswered” as a filter or “least replies” from the drop down, that’d work too.
Great idea(s). We are opening it for votes!
We would also like to see this so employees can focus on questions that need answers by their area of expertise.
+2Missing this exact functionality today, basically the Category, sub-category timeline retaining the ‘Help others’ tab
+7Came to add this same idea.
The new “multi-product” Gainsight community highlights this use case. When other communities move in that direction (after future enhancements related to the multi-product use case), I suspect this will be a key feature request.
Even in a single-product community, the option to filter by category is an obvious use case IMO.
If the team is still looking at overhauling the search UX (like they had previously done research calls on) perhaps a filter for answer marked Y/N like in the backend control would allow search to address this idea. Rather than a custom feed on {domain}/search/activity/unanswered, that URL could direct to a pre-built search, that can be filtered further.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
