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Field dependency in System object

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  • rvinny
  • Gainsight Employee ⭐️
  • 12 replies

We had a use case where we needed to add field dependency in system object. For example adding Controller and Dependent field in Call to action object. But there is no possible way to set the the controller field.

 

Where as in data management we can see the option for adding the field, but it throws and error when trying to update.

 

    4 replies

    kate_green
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    • kate_green
    • Helper ⭐️⭐️
    • 262 replies
    • August 3, 2020

    Yes, I’ve experienced this as well!

    jnunes
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    • jnunes
    • Gainsight Employee ⭐️
    • 28 replies
    • August 3, 2020

    @aditya_marla this is an important and quick win that we can do for our customers. We need to have consistent functionality across features within our application (we can do dependent fields in Timeline). Additionally, the fact that we can create the dependent fields and add them to a CTA layout without errors, but they don’t work means that this may not be working as designed/expected. We have multiple customers asking for this. Can we please add this to our roadmap? Thank you!

    sai_ram
    1 person likes this
    • sai_ram
      sai_ram
    R
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    • rakesh_lingala
    • Helper ⭐️⭐️⭐️
    • 281 replies
    • June 7, 2021

    Hello Everyone!

    Happy to announce that your request has been implemented in only NXT version. CSMs can now add the dependent picklist values defined by the Admin in the Call to Action page. Each dependent picklist always has a controlling picklist. The dependent picklist values are populated based on the values selected in the controlling picklist. 

    This feature is implemented in only NXT version.

    Click here (CSM/Admin) for more information.

    Thanks for posting!

    sai_ram
    sriram pasupathi
    2 people like this
    • sai_ram
      sai_ram
    • sriram pasupathi
      sriram pasupathi
    S
    • Syed
    • Contributor ⭐️⭐️⭐️
    • 15 replies
    • July 20, 2022

    hi guys

    I have drop down in SuccessPlan object. I have field name Res.If i select certain value in dropdown then make dependent field called "Res" with free text field to appear.Any suggestion?

    Reply


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