Do you have articles and product updates written by colleagues who are not longer with your organization? Take ownership of their content pieces and make sure you don’t miss any engagement from your community on those topics by changing the author of the content.
🥸 How to change the author of a published article or product update
- Open the topic moderation page of that article/PU
- Open the More options drop-down menu in top right corner and click on Change author
- A pop-up will open which will prompt you to search for the user you would like to make the new author of that content piece.
- Once you select the user, they will be added into the Author input and you are ready to apply the change by clicking on the Change author confirmation button. A confirmation banner will let you know that change was successful.
Do you need to update the author of multiple articles or product updates? No worries, you will not need to do this change on each individual topic. On the Articles and on the Product Updates moderation overviews you can change the author in bulk.
🪄 How to change the author of multiple articles or product updates in one go
- Open the moderation overview of the content type you want to change the author for e.g. Control → Content → the Articles overview under Content Types
- Filter the overview by Author: Filters → Author → Search the name of the current author → Apply the filter
- Select all results by clicking on the Title check box or check the box of individual topics
- The Change author option will appear on the top right corner of the moderation table. Once you click on it, a drop-down menu will appear with a search bar
- Once you click on the user you want to make the new author, a confirmation modal will pop-up which will inform you of how many topics will received as author the user you selected.
- Click on Change author to apply the change or Cancel if you are not ready to assign the new author to the selected topics.
Important information to know about this feature
🥸 On the author list, all accounts with the main role “registered”, “super user”, “moderator”, “community manager” and “administrator” will be displayed. “Banned” users and unconfirmed accounts are excluded and cannot be made authors.
Once the new author is saved, they will be displayed as such on the topic pages (Control and Destination), on all topic overviews, activity stream on their profile page, search results pages, widgets, analytics and exports.
The new author will be automatically subscribed to the topic, meaning they will receive notifications about new replies on that thread. The old author is automatically unsubscribed and will no longer receive email notifications concerning that topic’s activity.
The new author will not receive points as those are awarded for creating content. However, the topics will be counted on their statistics and the new author will receive any badge or new rank if their activity stats meets the criteria of those gamification elements.
When an author is chosen, we do not check if that user has permissions to view content in the category or module where the topic will be published. The moderator should be aware of this and give permissions to the author, if necessary.
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