Help Needed
Hello CSM-Land!
My name is Kat Kenny and I am a CS Leader here at Gainsight - lovely to meet you!
Do you ever experience frustrating moments in Gainsight CS (or if you use our other products, this applies to you too!) Well, we want to hear from you!
We are always looking to improve our products and provide a better user experience. In an effort to do this, we need YOUR help!
We are looking for short 30-second videos that capture frustrating or broken experiences for our end users and admins. While we have community posts, there is something about also seeing a video that captures that moment that makes it memorable, powerful and easier to explain to downstream teams.
➡Email us at uxfeedback@gainsight.com with your video as attachment or a link to a video recording ⬅
To show our gratitude, we will hold a $200 Amazon Gift Card raffle between all respondents who post a video.
➡These submissions will run through End of April where we will draw a winner!!⬅You get one raffle ticket per video, so posting more videos will increase your chances of winning!
Thank you for your support and please read FAQs below!
FAQ:
- Q: When will this raffle be complete? A: End of April
- Q: Will Gainsight hold another raffle? A: TBD - We want to see how effective this one is and are open to doing more in the future!
- Q: Why are the comments turned off? A: For your own safety! This is in an effort to ensure that no one accidentally adds any sensitive links/recordings to this post and we want to ensure we funnel everything through the email provided uxfeedback@gainsight.com