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Frank
Product Guru
April 4, 2018

Page views on the community vs Google Analytics

  • April 4, 2018
  • 14 replies
  • 768 views
Have you noticed there is a difference between the number of page views on the community vs Google Analytics (GA) or the other analytics tool you are using?

This is because the view counter on our platform measures the total number of page views on a topic (not unique visitors) and there are no filters. So if you view the topic 5 times from the front end it will count 5 times.

While GA is far more advanced; you can include filters to block your own offices IP range from the results for instance. But the main difference comes from the fact that Google excludes views from crawlers, bots & spiders and so only counts 'real user' views.

Our platform doesn't do this, so we count both crawler and human views. Therefore, we suggest using Google Analytics as your main reference for views as this is the most reliable data source.

14 replies

revathimenon
Gainsight Community Manager
February 2, 2026

@revote I’d suggest raising it to support already, so they can dig a bit and help you get exact numbers checked as well for your instance.

@rschlette thank you for sharing - very useful insight!🙏🏽

Where focus goes, energy flows.
revote
VIP ⭐️⭐️⭐️⭐️⭐️
February 17, 2026
Do AI crawlers cause this? This can be seen in the unique visitors and page views. Not in Google Analytics data.

 

 

Aleksandra
Gainsight Product Manager
February 17, 2026

 ​@revote we can check it if we get a support ticket, as without investigating it, we cannot say what the reason behind the increased numbers is.

Aleksandra
revote
VIP ⭐️⭐️⭐️⭐️⭐️
February 18, 2026

 ​@revote we can check it if we get a support ticket, as without investigating it, we cannot say what the reason behind the increased numbers is.

Thanks, I will raise it.