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Frank
Product Guru
Apr 4, 2018 11:48 AM UTC

Page views on the community vs Google Analytics

Have you noticed there is a difference between the number of page views on the community vs Google Analytics (GA) or the other analytics tool you are using?

This is because the view counter on our platform measures the total number of page views on a topic (not unique visitors) and there are no filters. So if you view the topic 5 times from the front end it will count 5 times.

While GA is far more advanced; you can include filters to block your own offices IP range from the results for instance. But the main difference comes from the fact that Google excludes views from crawlers, bots & spiders and so only counts 'real user' views.

Our platform doesn't do this, so we count both crawler and human views. Therefore, we suggest using Google Analytics as your main reference for views as this is the most reliable data source.

14 replies

revathimenon
Gainsight Community Lead
Feb 2, 2026 3:25 PM UTC

​@revote I’d suggest raising it to support already, so they can dig a bit and help you get exact numbers checked as well for your instance.

​@rschlette thank you for sharing - very useful insight!🙏🏽

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revote
VIP ⭐️⭐️⭐️⭐️⭐️
Feb 17, 2026 6:43 AM UTC
Do AI crawlers cause this? This can be seen in the unique visitors and page views. Not in Google Analytics data.

 

 

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Aleksandra
Gainsight Product Manager
Feb 17, 2026 1:06 PM UTC

 ​@revote we can check it if we get a support ticket, as without investigating it, we cannot say what the reason behind the increased numbers is.

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Aleksandra
revote
VIP ⭐️⭐️⭐️⭐️⭐️
Feb 18, 2026 6:23 AM UTC

 ​@revote we can check it if we get a support ticket, as without investigating it, we cannot say what the reason behind the increased numbers is.

Thanks, I will raise it. 

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