Gainsight's Internal Horizon Rules Migration
We at Gainsight have been working through our internal migration to Horizon Rules in recent months and I wanted to share with the admin community what has worked well for us. NOTE: This is a post with general advice on how to handle the migration to Horizon Rules and structure it as a set of tasks, not specifics related to the nuances of, say, the Amazon S3 import process. I am happy to answer any questions that I can, general or specific, in post replies! Bottom Line Up Front: If you are a large enterprise Gainsight CS customer (or just very mature with your CS processes and team) with more than about 100 rules, don’t try to migrate everything all at once. Here’s how we came to that conclusion: It’s tempting to view our Horizon Rules migration as a singular, overarching process with the goal of moving rules from one version to another as quickly as possible, and with that migration being the chief focus of a major operational project. For a customer with high complexity of processes,
