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Filter analytics by category in User and Success dashboards

Related products:CC Analytics & Reporting
michael
chris_marconi
jen_d44b8f
  • michael
    michael
  • chris_marconi
    chris_marconi
  • jen_d44b8f
    jen_d44b8f

I’d like to have the ability to filter the analytics by category

In our case we have a group of ambassadors. We like to report on their overall activity over the month/period against their targets, but the number of posts/topics/replies/comments includes all sections of the community if we try to use the User dashboard. It would be helpful to be able to only show results for one or more specific categories when content is published as we can do on the Content dashboard.

4 replies

Aleksandra
  • Gainsight Product Manager
  • 212 replies
  • April 11, 2022
Updated idea statusNewOpen

Aleksandra
  • Gainsight Product Manager
  • 212 replies
  • April 11, 2022

Hi @Scott Baldwin thanks a lot for creating this idea. I will leave it open to gather some votes.


Aleksandra
  • Gainsight Product Manager
  • 212 replies
  • July 26, 2022

Hi @Scott Baldwin 

In the title of the Idea, you mentioned also the Success dashboard where you can already filter sections of the community. Could you then, please tell me if your Idea is only about User Dashboard or also about Success? If also about Success could you elaborate more on the use case?


  • 0 replies
  • July 27, 2022

@Aleksandra it’s about both.

On the Success dashboard I’d like to see the actual questions that were asked, not just a number and I’d like to see who answered the questions, responded, etc. Numbers are great, but it’s the underlying information that’s missing here and requires multiple different sections in control to be visited to stitch together that story.


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