With recent usage of the multi-question survey, we ran into limitations in not being able to see individual user responses in Gainsight PX analytics. This resulted in having to download the raw data in CSV and find a way to access the raw data to find out how a particular user(s) responded (outside of Gainsight platform)
Sharing 2 ideas for improved usability for multi-question survey analytics:
- See individual user responses in the visible data for survey analytics
- Filter shown users by response type (example: for a question with a yes/no response, we could click on the graph data for “yes” and see ONLY listed users that had responded with yes)