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New Idea

Expand Audience Rules for KC Bot

Related products:PX KC Bot
  • February 8, 2024
  • 1 reply
  • 34 views
bradley
  • bradley
    bradley

JayS
  • Helper ⭐️
  • 120 replies

We are trying to work through our globalization and I was surprised to realize that Account Location rules are not available to use in the KC Bot audience. As we know there are many more audience rule options for engagements, why can’t we use the same Rule groups for the KC Bot?

 

At the moment, I’m just thinking about the Account Location and Location (user location) rules, but can see potential for other rules as well (like Segments). 

 

These audience limitations also occur in the Recommended Content of a bot.

 

cc’ing folks who have had ideas/questions about audience rules: @jmobley @katkenny23 @JPKelliher @woodlande @wheelern @Gainsight2022 @Lake1211 @rschlette @Amin_edge @rterakedis @Surendra @burtyish @shireesha_reddy @ejung @andrew_kwa @julie_pinto @Jack-Occleshaw  

1 reply

JayS
  • Author
  • Helper ⭐️
  • 120 replies
  • January 9, 2025

Hi ​@jmobley and ​@aharkut,

Is there any way to knowing if someone at GainsightPX has looked at this? It was submitted 11 months ago and had a few upvotes, but it’s still just showing a status of New Idea.

Thank you.

Jay


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