Our CSMs are noticing that when they search for an account in the Search bar, other accounts are coming up that don't have the words that were typed. The expectation is that when you type a name, accounts should appear at the top with the words already typed.
Please see attached pic.
As the letters get more specific, the top result should be the one that most closely matches what is typed. When more letters are added, the search should eliminate options that clearly don't match or at least lower their priority.