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New Idea

Allow us to Remove Sponsor Tracking in the "People" Section

Related products:CS C360 & R360 & P360

spencer_engel

I was looking into rolling out the People section for our CSMs and was pretty impressed with some of the new functionality (inline editing, ability to control individual fields’ editability, etc.), but at the same time was disappointed that Sponsor Tracking is plastered all over the section and apparently can’t be turned off by admins?? Apparently we can open a support ticket (I’m hoping that does the trick), but still - why is it like this in the first place? We don’t pay for/use Sponsor Tracking, so it’s a nonstarter for us to roll this out as is.

 

 

Potential solutions:

  • Make Sponsor Tracking something Admins can opt in to showing in the People section (preferred)
  • At least allow Admins to turn off Sponsor Tracking in their instance rather than opening a support ticket

Thanks for considering.

3 replies

jenlpro
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 55 replies
  • May 22, 2024

Agreed that admins should be able to turn this on/off within their instance! We haven’t formally rolled it out yet, and are working on a larger Advocacy/Reference program that this will be a part of… yet it’s allll over GS & people ask me about it constantly! 

Adding another idea: but it’d be great if admins could not only toggle on/off, but could also choose if they want to apply advanced logic filters to which companies it’s enabled for. 👀 I could see a use case for either only enabling for TOP accounts, and alternatively only enabling for digital-led accounts that need sponsor movement to serve as a touchpoint in some regard.


kstim
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  • Helper ⭐️⭐️
  • 239 replies
  • May 22, 2024

Love this idea - I could’ve sworn this has been posted about multiple times but after doing a quick search, I couldn’t find anything. We don’t use the sponsor tracking feature in this section and it would be lovely if we could toggle it on or off depending on our needs!


ltsponhour
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  • Contributor ⭐️⭐️⭐️⭐️
  • 29 replies
  • June 20, 2024

 

Yes, this is a real problem, and one we have not been able to get addressed despite several requests. 

We do not license Sponsor Tracking, and yet this is what we see:

 

 

 

 

 

 

Please take this request seriously. Toggling on and off is a basic feature available in other areas of Gainsight, and it makes Gainsight look bad to our users.


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