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New Idea

Course feedback mechanism for CE platform

Related products:Gainsight CE

Hi!

One aspect the CE platform lacks is the ability to get learner feedback in the moment of learning.


We are currently using a 3rd party tool to solicit simple feedback from learners about our Academy courses. We capture open text feedback and a star rating (Kirkpatrick L1) and we add the star rating to the course cards so other learners can see. There’s a fair few manual steps involved in doing this, and when our course catalogue scales, this will become too hard to manage.

Suggestion is to add a Lesson type that captures a course rating and a text string. This allows learners to provide their reactive feedback and admins can use this to improve content. Completion of the survey could be used as a milestone for course completion (a good motivator to provide feedback).

To make this easier, this could even be enabled for all courses at the admin level.

See screenshot of our current (3rd party and manual solution)

 

 

 

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