We had a user recently request the ability to populate additional fields when using Gainsight Assist. The use case is we have a picklist field called “Sentiment” on our “meeting” layout in Timeline, and rather than having to go to Gainsight to find and update the entry they submit via Gainsight Assist, it would be much more convenient to make that “Sentiment” field available in Gainsight Assist. Thanks for considering.
+7I had this on my list of posts to make. Our users often need to make specific types of timeline entries, and the convenience of GS Assist. Unfortunately, those things are mutually exclusive.
Needing to go back to Gainsight and make changes almost completely negates the benefit of GS Assist in the first place.
This is a MUST to have. Our team relies on sentiment to help build the health score and to also ensure that we are touching all different teams (relationships) within a company. Using Gainsight assist is a great tool within Gmail, but it’s missing some other components to be truly efficient such as sentiment drop down. Our team currently uses Gainsight assist to get the email into the timeline, but then afterwards we have to go into Gainsight to update that timeline. Double the work.
+4+1 but for all platforms - we use GS Assist on Outlook. I have a user who swears Sentiment used to be an option of GS Assist - but I can find no evidence of that - has anyone sentiment on the GS Assist panel before?
+12waynedilworth wrote:
+1 but for all platforms - we use GS Assist on Outlook. I have a user who swears Sentiment used to be an option of GS Assist - but I can find no evidence of that - has anyone sentiment on the GS Assist panel before?
I suspect you mean sentiment updates to health scores? Or do you mean a sentiment field on timeline entries. The former is a measure, and timeline entries on those changes are of “Update” type. As far as a sentiment field on timeline entries, that’s something you would have created yourselves. It’s not a system or standard field.
For both, I don’t believe this has been the case, at least not between September 2021 and today.
If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
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+4Thanks
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