Add the ability to hide/show the Knowledge Center bot

Please & thanks - especially as an admin who moved to a new organization & where the knowledge bot sees me as a brand-new user. 

Adding to this - Admins should have the ability to shut this off at the instance level.  I’ve gone back and forth with Gainsight product on in-app messaging topic for years (see the following)

• Webinar pop-ups for end users vs. admins

• Provide admins with control over in-app messages or the ability to disable them Closed (Won't Do)
• 21 Votes

For companies that have a dedicated admin/enablement function, we have a specific internal communication cadence and series of processes to help enable end users on features and functions relevant to them and the business processes that have been defined. 

This has been true for every company where I have served as the GS Admin.

For some reason Gainsight seems to either think admins are gatekeeping functionality or that forcibly serving up this information to our end users is going to drive adoption when all its going to do is annoy, confuse and likely frustrate users because it's pointing them to a different location for support and resources that are largely irrelevant to them - and upset admins in the process.

Gainsight is our livelihood too. Making the platform "sticky" is to our benefit as well. But if we're supposedly "gatekeeping" a feature, there is usually a logical/procedural/technical reason for it. Gainsight should trust your admins to know when and where to make use of a feature.

For those customers that do not have an admin/enablement team, I can see where this may be the only mechanism for them to get information and that's fine for them.  But for those of us that do, GS is just making it more difficult. (Revisit the discussion in the Draft Release Notes from multiple admins regarding the care that goes into internal enablement).

My company’s product has the ability for admins to disable pop-up messaging because we understand that our customers may have their own processes for vetting and announcing new features.  Gainsight should respect the opinion of their admins in this regard as well.

Two cents: It’s annoying, intrusive, and not adding value to all users.

I agree with darkknight’s view that making Gainsight sticky is in my own personal best interest and this is something that is ideally able to be controlled at an individual, admin, and instance level.

For me, I am already reading help articles, release notes, and the community the bot truly is just taking up space on my screen and getting in the way.
For my end users, we make enablement content for them and while I would certainly appreciate enablement content created by Gainsight, that is what Gainsight University is for.

I do think the bot can bring a lot of value, but only for the right users at the right time.

I feel like the bot just comes and goes on a whim - it only shows up in report builder for me, a location that seems to be the most disruptive. Why can’t I close this?? It impacts my ability to make selections.