We have a complex product with many training resources available in the KC bot. We would like to have the option to exclude GainsightCC “ideas” from the search results in order to reduce the number of matches that are returned that the user has to sift through.
We do have the community categories set in the PX KC bot for that product, but since an idea is linked to the product in CC, there is currently no way to exclude them.
Attaching a mock below on how it can be setup when V2 will be released.
Hey
Our search results clog up with ideas with our “merged status” and being able to exclude them would greatly help our members find what they are looking for. I’m sure there are others in the same boat.
Let me know if this needs to be a separate idea!
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