While logging emails to timeline in Gainsight, when we login a past email to the timeline GS picks up the logged in date as the activity date but we would like GS to reflect the actual activity date as the logged in date. This will be applicable when we have to add old emails to the timeline.
Current Process - Email sent on June18, 2024 logged in the timeline on Feb 19,2025 - Shows activity date as Feb 19,2025
Change Requested - Email sent on June18, 2024 logged in the timeline on Feb 19,2025 - But activity date should show as June 18,2024